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Data Removal

User Data Removal Request

If you need to delete data from the vimigo servers for any reason, then you can use the User Data Removal Requests feature to issue a request for its removal.

  1. Sign in to vimigo Dashboard
  2. Click the Need Help? button near the bottom right of the screen, and navigate to the User Data Removal Requests.
  3. To make a new request, click Create User Data Removal Request.
  4. Select the Start and End dates.
    Keep in mind that the deletion process uses GMT+8 time rather than your account’s time zone, so you may need to adjust your start and end dates to be sure you’re identifying all the data you want to delete.
  5. Specify the data field(s) you want to delete.
    You can select All to delete all data for the property, or specify one or more individual fields.
  6. Click Submit.

Users with Employer access rights (company administrator) are notified of the request via email. There is a seven-day grace period starting at the time you make the request before the deletion begins. During the grace period, any company administrator can cancel the request. Users with Employer access rights are also notified when data deletion finishes. Once data deletion is in progress after the grace period, you no longer have the option to cancel the request.

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